We are We Do Soundtesting Limited (“we”, “us” or “our”), of Parker House, 44 Stafford Road, Wallington, Surrey, SM6 9AA, England.
We Do Soundtesting is the Data Controller for the purposes of the General Data Protection Regulation and for any UK legislation with the purpose of implementing or amending it in British law.
We Do Soundtesting is committed to protecting your personal information. As a data controller we have a responsibility to make sure you know why and how your personal information is being collected in accordance with relevant data protection law in connection with any personal information collected or received by us arising from your use of any of our products, services, applications, websites and customer support communications.
This Policy explains the types of information that we may collect and hold, how that information is used and with whom the data is shared. It also sets out how you can contact us if you have any queries or concerns about this information.
We will not sell any of your personal information to third parties. We don’t share your information with other companies without your prior permission or if outlined below and we will only send you marketing emails if you specifically give us your consent to do so.
Please also be aware that we may also obtain information about you from our Clients. We are not responsible for the security or policies of these companies, and recommend that you review their Privacy Policies before sharing your personal data with them.
These are companies who work directly with us, under contract, to supply us and you with certain products. You may advise us of your preference not have your data shared, and we will ensure that unless necessary for the execution of a Contract or to meet legal requirements that your data is not shared without your explicit permission.
We may collect information about you in several different ways including when you purchase products or services from us, when you contact us, send us feedback, or use our websites or social media channels.
Information that we gather about you may include your name, contact details (including email address, telephone number and postal address). This information may also be shared with and/or used by certain other parties such as our Contractors.
We may use the personal information you provide to us or which we collect for the following purposes:
When we gather data from you via the methods listed above or if you make direct contact with us, we may use the following systems to process this information:
We, our staff and any third parties hired to provide support services, will be required to observe our privacy standards and to allow us to audit them for compliance.
We will retain your personal data as set out in the policy and as required by applicable law. We may also retain certain information in order to conduct audits; comply with our legal obligations (and to demonstrate compliance) and to resolve disputes. However, we will not retain your personal data for longer than seven years from contract or contact activity unless you request we delete your data. We will then delete your data if we are legally able to do so. Should we be unable to delete your data legally we will inform you and you will then have the choice to be removed from all non-legal correspondence.
In general, we do not share or disclose information about you to third parties without your consent. However, there are exceptions:
When acting as our authorised data processors, our service providers are required to only process data in accordance with our instructions, in line with this Policy, and are subject to appropriate confidentiality and security obligations.
We may use and/or disclose to third parties information about you:
We may also prepare anonymous, aggregate or generic data (including “generic” statistics) for a number of purposes. As we consider that you cannot be identified from this information, we may share it with any third party.
The security of your data is of the utmost importance to us. While we can’t guarantee that unauthorised access will never occur, rest assured that we take great care in maintaining the security of your personal data to prevent unauthorised access to it, through the use of appropriate technology and internal procedures. We also limit access to your personal information to those who have a genuine business need to know it. Some of the technical and organisational measures we use to safeguard your personal data are:
From time to time we may change our privacy practices. We will post an updated copy on our website. It will have a different date from the one set out at the bottom of this page. Please check our site periodically for updates.
When you get in touch with us for customer service assistance by any means of communication including written or via our website, telephone, email, SMS, or our social media channels, we may record all customer service communications and keep information about the particular communication, including your name, the services you use, the reason why you contacted us, and the advice we gave you so we can track the resolution of any customer service issues and for customer service training purposes.
What information is being collected:
Important: when using this information to report generic statistics, personal information about you will not be used and you are not identifiable via this data.
As a data controller we have a duty to inform you of not only why your personal information is being processed but what rights you have around your personal information too.
You have the right to:
To speak directly with We Do Soundtesting regarding this Policy, our practices or have any questions or concerns please contact us on firstname.lastname@example.org or at:
We Do Soundtesting Limited
44 Stafford Road
Last updated: 2nd October 2020